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Job: Director Employee Communications – Customer Excellence

Title Director Employee Communications – Customer Excellence
Location New York, NY
Job Information

Our global Financial Services client is seeking to recruit a Director Employee Communications to manage a global team and advise executive leadership on employee and internal communications strategy focused on driving customer excellence globally.

Responsibilities:

  • Manage a team of global communications specialists on day-to-day internal communications strategy
  • Develop and execute strategic communication campaigns to meet business objectives
  • Advise executive leadership on communications planning and messaging strategies designed to engage employees on promoting cohesive customer experience objectives
  • Work with customer experience senior management to develop and deliver insightful employee communications strategies
  • Advise key stakeholders globally and oversee communications messaging across multiple channels
  • Promote internal collaboration and best practices and drive employee learning opportunities focused on the customer experience
  • Ensure that communication plans and messaging strategies effectively promote the firm’s global brand and reputation
  • Mentor, coach and professionally develop junior team members globally

Qualifications:

  • Bachelor’s Degree in Marketing or Communications preferred
  • MBA preferred, but not required
  • 10+ years internal and/or employee communications leadership experience in a highly matrixed environment
  • Demonstrated experience managing a team
  • Experience advising senior management and key stakeholders on internal and employee messaging strategies
  • Demonstrated experience developing and executing communications plans that achieve business objectives
  • Strong customer focused instincts with the ability to develop plans the promote the brand, maintain reputational integrity and maximize the customer experience
  • Prior external communications a plus
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