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Change Management

Related Categories

AI Technology, AML, Change Management, Client Development, Compliance, Professional Services, Risk Management
Title Global Professional Services Director – Fintech
Categories AI Technology, AML, Change Management, Client Development, Compliance, Professional Services, Risk Management
Location New York, NY
Job Information

Our global Fintech client is seeking to recruit a Professional Services Director to maximize customer satisfaction by building strong partner alliances, successfully delivering strategic consulting services, and overseeing platform implementations and business transformation initatives globally.

Responsibilities:

  • Deliver world-class customer satisfaction by successfully delivering strategic consulting services, overseeing platform implementations and business transformation initatives and building strong partner alliances globally
  • Manage professional services P&L
  • Develop KPIs to measure project success and analyze market trends and their affect on the business globally
  • Develop partner-focused professional services capabilities, organization vision and strategy and project implementation methodologies
  • Collaborate closely with sales and marketing leadership to implement partner strategies and manage key relationships within strategic customer accounts
  • Gather and analyze customer feedback (positive and pain points) to improve product and service offerings
  • Direct the professional services team (workflow and utlization), manage project budgets and ensure active projects meet delivery deadlines and customer requirements
  • Recruit, mentor and manage a high-caliber professional services team

Requirements:

  • 10+ years’ in the global professional services industry with demonstrated experience managing resources and partners globally
  • Demonstrated experience managing complex global professional services projects from planning to delivery
  • Experience working with customers in the global financial services industry
  • Fundamental knowledge of the financial services risk management and regulatory compliance landscape
  • Demonstrated experience collaborating with sales and marketing teams to develop and execute client strategies and growth objectives
  • P&L management and project budget oversight experience
  • Proven ability to build strategic alliances and partnerships with key stakeholders
  • Creative, progessive and entrepreneurial mindset
  • Ability to change priorities quickly and manage through crisis situations
  • Customer focused
  • Prior team building, coaching and management experience
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