Travel Logistics

Our Miami based high-profile UHNW client (global investor/professional sports team owner) is seeking to recruit an Executive Personal Assistant to consistently anticipate and execute the daily routine for the executive principal and to provide hands-on personal support, managing all personal readiness requirements.

Responsibilities:

• Oversee and manage day-to-day personal readiness for the executive principal
• Ensure appropriate attire and personal items are laid out and prepared for business, casual and formal engagements
• Pack and unpack luggage while traveling and manage personal laundry and dry cleaning
• Oversee and prepare daily routines for business, travel and home life
• Ensure meals and beverages are prepared correctly and available at scheduled times
• Ensure personal belongings are maintained and organized across personal residences, in the office and while traveling
• Maintain a consistent physical presence throughout the day and while traveling
• Anticipate needs while traveling, resolve any issues quickly and effectively, ensure smooth transitions between locations and execute a consistent routine regardless of location and when schedules change
• Closely coordinate with household staff, drivers, pilots and personal security detail
• Adapt calmly when routines change and execute directions consistently
• Coordinate closely with other administrative colleagues
• Run personal errands and complete special requests diligently
• Work on a shift-base rotation with other personal assistants and maintain a high-degree of flexibility and availability

Requirements:

• 3+ years of experience providing executive and personal support to a UHNW individual or family or a high-profile executive principal
• Highly organized, discreet, motivated and exceptionally detail oriented
• Ability to work early mornings, late evenings and holidays during your rotation
• Ability and willingness to travel frequently and on short notice
• A valid drivers license and passport is mandatory
• Emotionally intelligent with the ability to receive and apply feedback constructively and without frustration
• Cool under pressure with exceptional problem solving skills
• Physically capable of managing long days and operating in a fast-paced environment
• Physically capable of handling luggage and adapting to rigorous domestic and international travel
• Loyalty and trustworthiness is critical
• Must be physically based in the greater Miami area

Our client, a Miami based high-profile global UHNW Executive Principal (investor/professional sports), is seeking to recruit a highly experienced, disciplined and hands- on Head of Global Business & Personal Operations to oversee and manage complex and real-time business and personal executive-level operations and function as the key point-person overseeing the seamless execution of calendar management, domestic/international travel logistics, executive movement and personal support.

Responsibilities:

• Oversee and manage complex and real-time business and personal executive-level operations for a high-visibility ultra-high-net-worth (UHNW) executive principal based in Miami
• Function as the key point-person overseeing the seamless execution of calendar management, domestic/international travel logistics, executive movement and personal support
• Oversee daily executive operations and logistics, proactively anticipating and resolving problems while ensuring continuity in a pressure filled and sometimes ambiguous operating environment
• Oversee and manage seamless integration of the principals physical movement, travel and calendar management
• Oversee, automate, optimize and ensure seamless coordination and provide VIP/concierge-level service across all aspects of the executive principal’s daily business and personal life
• Manage and oversee all aspects of domestic and international travel including, but not limited to, accommodations, commercial and private aviation, security coordination and ground transportation
• Interact directly with security teams, drivers and pilots ensuring real-time and seamless execution
• Prioritize decision making and conflict resolution in real-time
• Manage and oversee the principals scheduling, logistics and personal assistant team
• Develop, implement and enforce daily workflow, accountability and operating standards
• Coach, mentor, train and evaluate personal support team members
• Oversee and manage external vendor relationships – security, aviation, transportation, hospitality, etc.
• Negotiate vendor contracts and ensure vendor performance and service level standards
• Develop and implement standards and redundancies to ensure constant operational excellence
• Report directly to the executive principals Chief of Staff

Requirements:

• Bachelor’s Degree
• 10+ years of experience providing VIP/concierge-level executive operations and logistics leadership support to UHNW individuals, Fortune 500 executive principals, government officials/politicians, professional sports executives/athletes or military special operations professionals
• Demonstrated experience developing, owning and executing complex global executive operations and logistics
• Demonstrated experience managing high-performing executive support teams
• Demonstrated experience managing complex domestic and international travel and related support functions – accommodations, hospitality, transportation, security, etc.
• Highly disciplined, structured, rigorous and organized with the ability to solve complex problems in real-time in an ambiguous and fast-paced environment
• Discrete, mature, proactive and confident personality with demonstrated ability to communicate effectively with highly-visible executives and executive support staff
• Exceptional work ethic with demonstrated ability to be flexible and work in a 24/7 environment