| Job Information |
Our client, a Miami based elite high-profile global UHNW Executive/Investor, is seeking to recruit a highly experienced and hands-on Head of Executive Operations to oversee and manage complex business and personal executive-level operations, travel and logistics.
Responsibilities:
- Oversee and manage complex business and personal executive-level operations, travel and logistics for a high-visibility ultra-high-net-worth (UHNW) executive principal/global investor based in Miami
- Oversee daily executive operations and logistics, proactively anticipating and resolving problems while ensuring continuity in a pressure filled and sometimes ambiguous operating environment
- Oversee and manage seamless integration of the principals physical movement, travel and calendar management
- Oversee, automate, optimize and ensure seamless coordination and provide white-glove service across all aspects of the executive principal’s daily business and personal life
- Manage and oversee all aspects of domestic and international travel including, but not limited to, accommodations, commercial and private aviation, security coordination and ground transportation
- Interact directly with security teams, drivers and pilots ensuring real-time and seamless execution
- Prioritize decision making and conflict resolution in real-time
- Manage and oversee the principals scheduling, logistics and personal assistant team
- Develop, implement and enforce daily workflow, accountability and operating standards
- Coach, mentor, train and evaluate personal support team members
- Oversee and manage external vendor relationships – security, aviation, transportation, hospitality, etc.
- Negotiate vendor contracts and ensure vendor performance and service level standards
- Develop and implement standards and redundancies to ensure constant operational excellence
- Report directly to the executive principals Chief of Staff
Requirements:
- Bachelor’s Degree
- 10+ years of experience providing white-glove executive operations and logistics leadership support to UHNW individuals, Fortune 500 executive principals, government officials/politicians, professional sports executives/athletes or military special operations professionals
- Demonstrated experience developing, owning and executing complex global executive operations and logistics
- Demonstrated experience managing high-performing executive support teams
- Demonstrated experience managing complex domestic and international travel and related support functions – accommodations, hospitality, transportation, security, etc.
- Highly disciplined, structured, rigorous and organized with the ability to solve complex problems in real-time in an ambiguous and fast-paced environment
- Discrete, mature, proactive and confident personality with demonstrated ability to communicate effectively with highly-visible executives and executive support staff
- Exceptional work ethic with demonstrated ability to be flexible and work in a 24/7 environment
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